WARRANTY CLAIM PROCESSES
If your LEECH eyewear has a defect in materials.
we will fix or replace them to get you back on the water ASAP.
To be entitled to a repair, new product or any other measure.
- A copy of the receipt
- Please state the cause of the complaint
- Attach your full address and Cellphone number
- Send the package to
LEECH EYEWEAR C/O Rudholm & Haak AB
ATT: (LEECH CLAIM)
504 94 Borås
If these complaint procedures are not followed, the case will not be handled or completed
Remember that the package should be sent as a trackable shipping, for example, package with tracking number.
In order for us to receive compensation from the factory, we have to get the broken product from you,
Leech Int AB is not responsible for delivery from customer to us.
You pay yourself the return freight.
We will investigate the damage and return a new product If the item is not in stock, or has expired, you will receive a credit at leechstore.com or another solution.
Repairs or damage to the lens are not approved by Leech’s policy and rules. It is the buyer’s responsibility to store the sunglasses in such a way that the lenses minimize damage.
According to the Consumer Purchase Act, for goods that errors occur within six months are always considered to be original errors, unless otherwise stated by the seller. After six months, it is the consumer’s duty to prove that the error is original. If the customer is correct, the seller must either make the item, replace it with a new one or give the money back.
In all claims, a confirmation is sent by email to you that the complaint has been processed, or terminated.